Privacy Policy
Last Updated: 8 October 2026
Varanasi Tourism Centre (“Varanasi Tourism Centre“, “we“, “us“, or “our), accessible through https://taxiserviceinvaranasi.com/, respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect, why we collect it, how we use and protect it, when it may be shared, how long we may retain it, and the choices and rights available to you when you use our website or contact us for taxi, cab, car rental, sightseeing, airport transfer, outstation travel, tour, or related services.
By using this website or voluntarily providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We collect only information that is reasonably necessary for operating our website, responding to enquiries, providing quotations, arranging bookings, and delivering our transportation and related services.
Information you provide directly
Depending on how you contact or book with us, this may include:
Full name
Mobile or telephone number
Email address, where provided
Travel date and preferred travel time
Pickup location
Drop-off or destination
Vehicle or service preference
Number of passengers
Message, enquiry details, itinerary information, or other information you choose to provide
For example, our website booking and enquiry forms may request your name, phone number, travel date/time, vehicle type, pickup/drop-off information and passenger count.
If you contact us by telephone, WhatsApp, email, or another communication channel, we may also receive information contained in that communication.
Information collected automatically
When you visit our website, certain technical information may be processed automatically by our hosting, security, server, or website technologies. This may include:
IP address
Browser and device information
Operating system
Pages viewed and approximate time of access
Referring website or page
Basic technical and diagnostic information
Information relating to website security and performance
This information is generally used for website operation, security, troubleshooting, performance monitoring, and preventing misuse.
We do not require you to provide GPS or precise device-location access merely to browse the website. Any pickup or destination information you provide for a booking is information you choose to submit to us.
2. How We Use Your Information
We may use the information we collect for purposes such as:
Responding to your enquiry or request for a quotation.
Processing and managing taxi, cab, car rental, sightseeing, airport transfer, outstation, tour, or other transportation requests.
Confirming travel dates, pickup and drop-off arrangements, vehicle requirements and passenger details.
Contacting you regarding your enquiry or booking by phone, WhatsApp, email, SMS, or other reasonable communication methods.
Coordinating your booking with an assigned driver, vehicle owner, transport partner, or other service provider where necessary to fulfil the requested service.
Providing driver, vehicle, pickup, arrival, or other trip-related information to you.
Handling booking changes, cancellations, complaints, customer support and service-related communications.
Maintaining business, accounting, transaction, tax, legal and operational records where applicable.
Protecting our website, customers, employees and service providers against fraud, misuse, unauthorized access, spam and other security threats.
Improving our website, services, content, customer experience and internal operations.
Complying with applicable laws, regulatory requirements, lawful requests, court orders or other legal obligations.
Establishing, exercising or defending legal rights where reasonably necessary.
We will not use your personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted or required by applicable law.
3. Booking and Travel Information
To arrange a taxi or transportation service, we may need information about your journey, including your pickup location, destination, date, time, passenger count and selected vehicle.
Some booking information may necessarily be disclosed to the driver or transport partner assigned to your trip. This is done so that the service can be provided correctly and safely.
We will limit the information shared to what is reasonably necessary for the particular booking.
For your security, please do not send passwords, OTPs, card PINs, banking passwords, or other highly confidential authentication credentials through website enquiry forms, email, WhatsApp or ordinary customer-support messages.
4. Phone, WhatsApp and Other Communications
Our website provides telephone and WhatsApp contact options for enquiries and bookings.
When you choose to contact us through WhatsApp, telephone, email, SMS, or another third-party communication service, the relevant provider may independently process certain information in accordance with its own terms and privacy practices.
We may retain the information contained in these communications where reasonably necessary for handling your enquiry, confirming a booking, providing customer support, resolving disputes, maintaining business records, or complying with legal obligations.
5. Cookies and Similar Technologies
Our website and the technologies supporting it may use cookies or similar technologies.
Cookies may be used for purposes such as:
Essential website functionality
Security and fraud prevention
Remembering certain preferences
Understanding website usage and performance
Improving the user experience
Analytics or other measurement, where such services are enabled
Some cookies may be placed or accessed by third-party technologies used by the website.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Where legally required, we will provide appropriate notice or obtain consent for non-essential cookies or similar tracking technologies.
6. Analytics and Third-Party Technologies
From time to time, the website may use third-party technologies for hosting, security, analytics, communications, spam protection, performance monitoring, or other website-related purposes.
Where such technologies process personal information on our behalf, we expect the relevant service providers to process the information only for appropriate business or service purposes and to maintain reasonable security measures.
Where a third-party provider processes information independently under its own terms, its own privacy policy may also apply.
We will update this Privacy Policy or provide additional notices where material changes to third-party processing require clarification.
7. Sharing of Personal Information
We do not sell or rent your personal information to third parties for money.
We may, however, share limited personal information where reasonably necessary with:
Service and transport providers: Drivers, vehicle owners, fleet operators, travel partners or other personnel involved in fulfilling your requested service.
Technology and service providers: Website hosting, infrastructure, email, security, form processing, technical support, analytics, communication or other service providers that help us operate the website and business.
Professional advisers: Accountants, auditors, legal advisers, insurers, or other professional advisers where necessary.
Government or law-enforcement authorities: Where disclosure is required or permitted by applicable law, legal process, court order, governmental request, or for the prevention, detection or investigation of unlawful activity.
Business transactions: Where reasonably necessary in connection with a merger, acquisition, restructuring, sale of assets, financing, or similar business transaction, subject to applicable legal requirements.
We aim to share only the information reasonably necessary for the relevant purpose.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining booking and business records, resolving disputes, preventing fraud, protecting security, and complying with legal, tax, accounting or regulatory obligations.
Different categories of information may therefore be retained for different periods.
When personal information is no longer reasonably required, we may delete, anonymise, securely destroy, or otherwise dispose of it, subject to applicable legal or operational requirements.
We do not retain personal information indefinitely merely because it has been collected.
9. Data Security
We take reasonable technical and organisational measures appropriate to the nature of the information we process to protect personal information against unauthorized access, misuse, alteration, disclosure, loss or destruction.
These measures may include access controls, restricted access to information, secure systems, technical monitoring, backups and other safeguards appropriate to our operations.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted over the internet.
In the event of a personal-data security incident, we will take appropriate measures to contain, investigate and mitigate the incident and provide notifications where required by applicable law.
10. Your Rights and Choices
Subject to applicable law and reasonable verification of your identity, you may contact us regarding your personal information to request, as applicable:
Information about the personal data we process about you
Correction of inaccurate or incomplete personal information
Deletion or erasure of personal information where retention is no longer necessary or otherwise permitted
Withdrawal of consent where processing is based on your consent
Redressal of a privacy-related grievance
Other rights available to you under applicable data-protection law
A request to delete information may not always result in immediate deletion where we are required or permitted to retain particular information for legal, accounting, security, dispute-resolution, fraud-prevention or other legitimate purposes.
Where we are unable to fulfil a request, we may explain the applicable reason, subject to legal limitations.
11. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent by contacting us using the details provided below.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. It also does not prevent processing where we have another lawful basis or are required or permitted by applicable law to continue processing.
Please note that withdrawing information that is necessary to fulfil a booking may prevent us from providing or continuing the relevant service.
12. Marketing and Promotional Communications
We may contact you regarding an enquiry or booking you have made, including confirmation, changes, reminders, support and other service-related communications.
Where we send promotional or marketing communications, we will do so in accordance with applicable law and, where required, with appropriate consent. You may request that we stop sending promotional communications at any time.
Ending promotional communications will not normally affect service-related communications that are necessary to fulfil an existing enquiry or booking.
13. Information Relating to Children
Our website and services are intended for the general public and are not specifically directed toward children.
We do not knowingly seek or collect personal information from children in circumstances where applicable law requires parental or guardian consent unless the required consent has been obtained or another lawful basis applies.
Where a booking involves a child, the responsible parent, guardian or adult traveller should provide only the information reasonably necessary for arranging and providing the service.
We will handle children’s personal information in accordance with applicable law, including any additional safeguards that may apply.
14. Third-Party Websites and Links
Our website may contain links to third-party websites, social-media platforms, maps, communication services, travel resources or other external services.
We do not control the privacy practices, content or security of these third-party websites.
When you visit an external website or use a third-party service, that service’s own privacy policy and terms may apply.
We encourage you to review the privacy information of any third-party service before providing personal information to it.
15. International Processing and Transfers
Some technology or service providers used in connection with our website or business may process personal information from locations outside India.
Where personal information is processed or transferred outside India, we will take reasonable steps appropriate to the circumstances and comply with applicable requirements relating to such processing or transfer.
We do not represent that all information will always be stored exclusively on servers located in India.
16. Accuracy of Information
We rely on the information you provide to us for enquiries and bookings.
You are responsible for providing accurate and up-to-date information, particularly your contact number, travel date, pickup location, destination, passenger count and other information necessary to arrange your journey.
If you discover that information provided by you is incorrect, please contact us so that it can be corrected where reasonably possible.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, legal requirements or data-protection requirements.
When we make changes, the updated version will be published on this page with a revised “Last Updated” date.
We encourage users to review this page periodically.
18. Privacy Grievances and Contact
If you have a question, concern, request or complaint relating to the processing of your personal information, please contact us:
Varanasi Tourism Centre
Email: info@taxiserviceinvaranasi.com
Phone: +91 6306043424 / 9305490027
You may contact us for privacy questions, requests for access or correction, deletion requests, withdrawal of consent, or privacy-related grievances.
When submitting a request, please provide sufficient information for us to identify the relevant enquiry or booking. We may request reasonable additional information to verify your identity and protect against unauthorized requests.
We will review and address privacy requests and grievances within a reasonable period and in accordance with applicable law.
19. Applicable Law
This Privacy Policy and the processing of personal information described in it are subject to the laws applicable in India, including applicable data-protection and privacy requirements.
Nothing in this Privacy Policy limits any rights that cannot lawfully be excluded under applicable law.
By using this website or submitting your information through our enquiry or booking channels, you acknowledge that you have read this Privacy Policy.